TERMS AND CONDITIONS
T's and C's
We understand that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our website, selling our products to you, providing installation referrals and providing any other services which we may agree to provide from time to time (together our “Services”) to you. In this Privacy Policy “we”, “us” or “our” means Garage Door Insulation Melbourne.
THE INFORMATION WE COLLECT
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. Purchases, enquiries and referrals: When you purchase a product from us, make an enquiry with us, or request a referral from us, the types of personal information we may collect about you include:
your name;
your contact details, including email address, mailing address, street address, telephone number;
details of the products you are purchasing, enquiring about or requesting a referral for, and our response to you;
your credit card or other payment details when you make a purchase (through our third party payment processor);
if you are making an enquiry, your areas of interest and any free form text you choose to enter;
your preferences and/or opinions;
information you provide to us, including through feedback surveys or comments you provide about our services;
additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.
As a user of our website:
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour; and
information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in a variety of ways, including:
Directly: We collect personal information which you directly provide to us, including when you contact us via our website, email or telephone, when you enter into discussions with us about our products and Services, when you place an order, and when you create a login for our online based Services.
Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
From third parties: We collect personal information from third parties, such as information from business partners or from third party suppliers of products and services, including details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.
COLLECTION AND USE OF PERSONAL INFORMATION
Personal information: We may collect, hold, use and disclose personal information for the following purposes:
to understand your requirements and suggest products and/or installation referrals for you;
to enable you to access and use our online Services, including to allow you to use our website and create an account on our sales websites;
to allow you to place an order and to deliver your order to you;
to contact and communicate with you about our Services, including to respond to your enquires;
to enable you to access and use our associated applications and third party sites and applications which may interface or interoperate with our Services;
for our internal record keeping, administrative, invoicing and billing purposes;
for analytics, market research and employee and business development, including to operate and improve our Services, and any associated applications;
to offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and other information that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have;
if you have applied for employment with us; to consider your employment application; and
if otherwise required or authorised by law.
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We may disclose personal information to:
third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) our customer relationship management software, delivery providers, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
third party installation providers (with your consent);
our employees, contractors and/or group companies;
our existing or potential agents or business partners;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for products or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time) or other relevant analytics businesses; and
any other third parties as required or permitted by law, such as where we receive a subpoena.
YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services (including our products) to you and your use of our Services (including our website).
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are unhappy with our response, you also have the right to escalate your complaint by contacting the Office of the Australian Information Commissioner.
STORAGE AND SECURITY
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
STORAGE AND SECURITY
We may use cookies on our online Services from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If and when you choose to provide our online Services with personal information, this information may be linked to the data stored in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services
LINKS TO OTHER WEBSITES
Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
AMENDMENTS
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact our Privacy Officer at:
Garage Door Insulation Australia
ABN 76 680 777 664
PO Box 277, 585 Little Collins Street, Melbourne VIC 3000
Email: admin@insulatemygarage.com.au
Last update: 30 November 2022
